What are your Store Hours?
We're available 7am-7pm Monday thru Friday, and 8:00am-5:00pm Saturday. There is also an automated phone system active after hours. Leave your name and number and a brief description of how we can help you, and we'll return your call. Or just drop us an e-mail, ether way we will respond fast.
 
Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (866-831-2622) and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
 
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
 
Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1980 model year.
 
Do you sell Genuine Factory Nissan Parts?
Yes, we sell Genuine Factory Nissan Parts. These are the same parts you would purchase from any Certified Nissan Dealership. Since we are the largest volume Nissan Parts Dealer in the Country, you receive the best service for the lowest possible price. In addition to Genuine Factory Parts we sell name brand quality Hi-Performance Parts, Accessories, and Gift Items.

Do you have my part in stock?
In addition to our huge on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.

How will I know when my parts have shipped?
You will receive an e-mail when your parts have been shipped. This e-mail will give you the shipping and tracking information.

Can I add to my order after it has been placed?
Yes, you can add to your order until it is no longer in our possession. However we can always send additional shipments to you. It’s never too late to order parts for your vehicle!

Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
 
How long before my order ships?
Most orders are shipped within the first 24 hours (usually the same day if submitted before 3pm CST) when the part is in stock, if the part is out of stock or has to be special ordered it will usually ship within 3 to 5 working days; in rare instances Nissan Motor Corp. or one of our other vendors is out of the part, which might delay your order longer, if this is the case we will notify you via email or phone on the status and ETA of your order. 
 
Do you ship outside the United States?
Yes, we ship anywhere (Orders outside of the U.S. and Canada must be paid for in advance by certified funds, i.e. Money Order, Wire Transfer, etc..., and the payment must clear prior to the order being shipped, call for details).
 
What forms of payment do you accept?
Online we accept Visa, MasterCard, Discover, American Express. Also Checks and Money Orders can mailed to us, and your order will ship when the payment clears, (please allow 5 to 7 business days for checks to clear).

 
What method of shipping do you use?
Our preferred method of shipping is Fed Ex Ground, they give excellent service, are extremely reliable, and very reasonable priced.
 
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 3PM CST.
 
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. You can email us at question@mynissanparts.com or call us toll free at 866.831.2622. We look forward to hearing from you.